COVID-19 Information

 

Appointment Protocol

Due to COVID-19 our door remains locked at all times. When you arrive, please knock and we will collect your pet(s) from you momentarily. All dogs must be in a carrier or on a leash. All cats must be in a carrier. We ask that you please wait in your vehicle or stay in the immediate area of the building during the appointment. The attending veterinarian will contact you on your designated cell phone to obtain the medical history right away. We will then perform the medical exam and the doctor will call you once again to discuss the findings. 

We continue to operate with contactless payment options. After the appointment we can take payment over the phone with a credit card or by etransfer to info@greenborovet.com

Please note that by bringing your pet(s) to the appointment you are implicitly confirming that you, and anyone your live with, do not have COVID-19 clinical signs nor have tested positive for COVID-19 in the past 14 days. Should this not be the case, we please ask you to contact GVC before the appointment to discuss alternative arrangements.

Item Ordering and Pickup

In order to maintain contactless pickup and payment during COVID-19 restrictions, all food, medications and supplies must be pre-ordered and prepaid before pickup. We are noting that our response to email requests (info@greenborovet.com) for items is faster than phone messages (613-247-0013).

To satisfy physical distancing ours our door remains locked at all times allowing us to serve one client at a time outside the clinic. Payment for pre-ordered items can be made by credit card over the phone or by eTransfer to info@greenborovet.com. We request you include your pet’s name in the transfer notes to more easily find your file.

Currently, prepaid items can be picked up Mon, Wed & Fri from 9am to 5pm and Tues & Thurs 9am to 7pm.

The door is locked — Please knock and wait for service.

Updates to Clients – May 15, 2020

To our valued clients,

We hope this finds you well. The provincial government announced today that, effective May 19th, veterinary services will no longer have an “urgent care only” restriction. This does not mean it will be “business as usual” but it is a step in that direction.

Greenboro Veterinary Clinic will continue to strike a balance between serving our clients and their pets and respecting the health and safety of our staff and clients. We will continue to not allow clients to enter the clinic and all purchases of diets, supplies and medications will be ordered and pre-paid over the phone by credit card or by etransfer.

Starting Wednesday, May 20th the clinic will once again be providing routine services of health exams and vaccinations. We are faced with the arduous task of catching up on two months of appointments which will require considerable patience from everyone. Initially, we will be contacting clients to reschedule appointments that were cancelled due to COVID-19 restrictions. We do not expect to be able to start scheduling routine appointments for other patients until late June but you are welcome to send an email to info@greenborovet.com indicating your desire to make an appointment and we will add you to our contact list.

We are currently reviewing our schedule, staffing and available personal protective equipment (PPE) to determine when we can start scheduling surgery and dentistry. We have a list of cancelled procedures and requested procedures to help prioritize bookings.

It has been extremely challenging to manage the volume of phone calls and messages and we appreciate your patience. We have noted that our response to email is much quicker and recommend, if at all possible, that all routine requests, including medication and food orders, be done by email.

We recognize how challenging these past several weeks have been and anticipate continued challenges in the months ahead. We are extremely thankful of the understanding exhibited by so many of you as we work through this chapter together.

Yours in pet care,

The Greenboro Veterinary Clinic Team