COVID-19 Information

PROVINCEWIDE STAY AT HOME ORDER April 16th

The provincial government “stay at home order” starting April 16th does not affect how we currently are providing services. We continue to follow the same protocol we have been using as an essential service with curb-side services as described below.  

 

 

PROVINCEWIDE SHUTDOWN December 24th

Dear Valued Clients,

On December 21st the provincial government announced a “provincewide shutdown” starting December 24th. This shutdown will affect non-essential businesses. As veterinary services are considered essential, Greenboro Veterinary Clinic can continue to provide our full range of pet care services with our current protocol (noted below). As well, we do not anticipate any shortages of medications or food so “stocking up” on supplies will not be necessary. We will limit client purchases to typical amounts so that we may serve all our clients and pets equally.

We recognize that we are in difficult times and ask everyone’s cooperation in working through this situation together. Stay safe,

The Greenboro Veterinary Clinic Team

 

Appointment Protocol

Due to COVID-19 our door remains locked at all times. When you arrive, please knock and we will give you further instructions. All dogs must be in a carrier or on a leash. All cats must be in a carrier. We ask that you please wait in your vehicle or stay in the immediate area of the building during the appointment. The attending veterinarian will contact you on your designated cell phone to obtain the medical history right away. We will then perform the medical exam and the doctor will call you once again to discuss the findings. 

We continue to operate with contactless payment options. After the appointment we can take payment over the phone with a credit card or by etransfer to info@greenborovet.com

Please note that by bringing your pet(s) to the appointment you are implicitly confirming that you, and anyone your live with, do not have COVID-19 clinical signs nor have tested positive for COVID-19 in the past 14 days. Should this not be the case, we please ask you to contact GVC before the appointment to discuss alternative arrangements.

Item Ordering and Pickup

In order to maintain contactless pickup and payment during COVID-19 restrictions, all food, medications and supplies must be pre-ordered and prepaid before pickup. We are noting that our response to email requests (info@greenborovet.com) for items is faster than phone messages (613-247-0013).

To satisfy physical distancing our door remains locked at all times allowing us to serve one client at a time outside the clinic. Payment for pre-ordered items can be made by credit card over the phone or by eTransfer to info@greenborovet.com. We request you include your pet’s name in the transfer notes to more easily find your file.

Currently, prepaid items can be picked up Mon, Wed & Fri from 9am to 5pm and Tues & Thurs 9am to 7pm.

The door is locked — Please knock and wait for service.

Updates to Clients – May 15, 2020

To our valued clients,

We hope this finds you well. The provincial government announced today that, effective May 19th, veterinary services will no longer have an “urgent care only” restriction. This does not mean it will be “business as usual” but it is a step in that direction.

Greenboro Veterinary Clinic will continue to strike a balance between serving our clients and their pets and respecting the health and safety of our staff and clients. We will continue to not allow clients to enter the clinic and all purchases of diets, supplies and medications will be ordered and pre-paid over the phone by credit card or by etransfer.

Starting Wednesday, May 20th the clinic will once again be providing routine services of health exams and vaccinations. We are faced with the arduous task of catching up on two months of appointments which will require considerable patience from everyone. Initially, we will be contacting clients to reschedule appointments that were cancelled due to COVID-19 restrictions. We do not expect to be able to start scheduling routine appointments for other patients until late June but you are welcome to send an email to info@greenborovet.com indicating your desire to make an appointment and we will add you to our contact list.

We are currently reviewing our schedule, staffing and available personal protective equipment (PPE) to determine when we can start scheduling surgery and dentistry. We have a list of cancelled procedures and requested procedures to help prioritize bookings.

It has been extremely challenging to manage the volume of phone calls and messages and we appreciate your patience. We have noted that our response to email is much quicker and recommend, if at all possible, that all routine requests, including medication and food orders, be done by email.

We recognize how challenging these past several weeks have been and anticipate continued challenges in the months ahead. We are extremely thankful of the understanding exhibited by so many of you as we work through this chapter together.

Yours in pet care,

The Greenboro Veterinary Clinic Team