COVID-19 Information


To our cherished clients and fellow animal lovers, the veterinarians and support team at Greenboro Veterinary Clinic thank you for your continued support, trust and patience during our efforts to serve you and care for your beloved pets during the past trying months of the COVID 19 pandemic.  Since early 2020, we have been working tirelessly to offer the standard of care you had come to expect from us when times “were easier”.  Telemedicine veterinary consults, contactless payment methods for curb-side orders and delivering patient care from behind locked doors has proven to be a challenge and it required trust, understanding and a level of compassion from each of you. 

As our province begins to reopen following the successful vaccination of millions of fellow Ontarians, we are as excited as you are to be able to eventually return to some form of “normal”.  Please be patient as we continue to try to serve everyone of you while continuing to protect the safety of our staff and all of our clients as we move through the steps. We ask you to understand that our ability to reopen will be influenced by factors other than what is happening elsewhere.  As long as COVID safety precautions are legally required for indoor spaces, staff will continue to need our current workplace layout. The exam rooms have been converted to office space to allow our team to stay socially distant while completing the important administrative tasks which accompany the physical care of our patients and to have a safe space for lunch. Before we can reopen, furniture, computers and wiring need to be relocated.  With the intention of minimizing disruption of patient care during the busiest time of year in our industry, these tasks must be reserved for a later time.  As long as masks, social distancing and other measures are required by the province, we will not be able to open our doors without violating laws in place to protect the safety of all, including individuals of our team who are immune-compromised. As has been the case throughout the pandemic, there will be special circumstances wherein we will invite a limited number of people inside the building to be with their pets and this is determined by the management and the veterinarian in charge of those cases.

We ask for your continued understanding and cooperation as we move forward with striving to serve you and your pets with caring and professionalism.  We too look forward to a return of the good’ol days where we can chat in the waiting room together and share face-to-face conversations with you in our exam rooms during vet visits with your fur family. Stay safe everyone…we are almost there!


The Greenboro Veterinary Clinic Team



The provincial government “stay at home order” starting April 16th does not affect how we currently are providing services. We continue to follow the same protocol we have been using as an essential service with curb-side services as described below.  




Dear Valued Clients,

On December 21st the provincial government announced a “provincewide shutdown” starting December 24th. This shutdown will affect non-essential businesses. As veterinary services are considered essential, Greenboro Veterinary Clinic can continue to provide our full range of pet care services with our current protocol (noted below). As well, we do not anticipate any shortages of medications or food so “stocking up” on supplies will not be necessary. We will limit client purchases to typical amounts so that we may serve all our clients and pets equally.

We recognize that we are in difficult times and ask everyone’s cooperation in working through this situation together. Stay safe,

The Greenboro Veterinary Clinic Team


Appointment Protocol

Due to COVID-19 our door remains locked at all times. When you arrive, please knock and we will give you further instructions. All dogs must be in a carrier or on a leash. All cats must be in a carrier. We ask that you please wait in your vehicle or stay in the immediate area of the building during the appointment. The attending veterinarian will contact you on your designated cell phone to obtain the medical history right away. We will then perform the medical exam and the doctor will call you once again to discuss the findings. 

We continue to operate with contactless payment options. After the appointment we can take payment over the phone with a credit card or by etransfer to

Please note that by bringing your pet(s) to the appointment you are implicitly confirming that you, and anyone your live with, do not have COVID-19 clinical signs nor have tested positive for COVID-19 in the past 14 days. Should this not be the case, we please ask you to contact GVC before the appointment to discuss alternative arrangements.

Item Ordering and Pickup

In order to maintain contactless pickup and payment during COVID-19 restrictions, all food, medications and supplies must be pre-ordered and prepaid before pickup. We are noting that our response to email requests ( for items is faster than phone messages (613-247-0013).

To satisfy physical distancing our door remains locked at all times allowing us to serve one client at a time outside the clinic. Payment for pre-ordered items can be made by credit card over the phone or by eTransfer to We request you include your pet’s name in the transfer notes to more easily find your file.

Currently, prepaid items can be picked up Mon, Wed & Fri from 9am to 5pm and Tues & Thurs 9am to 7pm.

The door is locked — Please knock and wait for service.

Updates to Clients – May 15, 2020

To our valued clients,

We hope this finds you well. The provincial government announced today that, effective May 19th, veterinary services will no longer have an “urgent care only” restriction. This does not mean it will be “business as usual” but it is a step in that direction.

Greenboro Veterinary Clinic will continue to strike a balance between serving our clients and their pets and respecting the health and safety of our staff and clients. We will continue to not allow clients to enter the clinic and all purchases of diets, supplies and medications will be ordered and pre-paid over the phone by credit card or by etransfer.

Starting Wednesday, May 20th the clinic will once again be providing routine services of health exams and vaccinations. We are faced with the arduous task of catching up on two months of appointments which will require considerable patience from everyone. Initially, we will be contacting clients to reschedule appointments that were cancelled due to COVID-19 restrictions. We do not expect to be able to start scheduling routine appointments for other patients until late June but you are welcome to send an email to indicating your desire to make an appointment and we will add you to our contact list.

We are currently reviewing our schedule, staffing and available personal protective equipment (PPE) to determine when we can start scheduling surgery and dentistry. We have a list of cancelled procedures and requested procedures to help prioritize bookings.

It has been extremely challenging to manage the volume of phone calls and messages and we appreciate your patience. We have noted that our response to email is much quicker and recommend, if at all possible, that all routine requests, including medication and food orders, be done by email.

We recognize how challenging these past several weeks have been and anticipate continued challenges in the months ahead. We are extremely thankful of the understanding exhibited by so many of you as we work through this chapter together.

Yours in pet care,

The Greenboro Veterinary Clinic Team